Payment Methods
Shipping Information
Return/Exchange Policy
Product Availability
Order Acceptance
Site Use
Our Address
Payment Methods
We accept VISA, MasterCard, Discover and American Express for payment of your purchases. Sales tax is not collected unless your purchase is shipped to the state of Maryland.
For most in-stock items, Living In Comfort will not charge your credit card until your order is ready to ship.
Special Order Items - Speciality items such as furniture, baby bedding, beds, large appliances and other specialty items will be charged at the time your order is placed. If you would like to know more about our policy on any specific item please contact customer service.
We want to assure you that every purchase you make from Living In Comfort is a secure transaction. Once you are finished shopping and move on to our "checkout" area, you will be transferred to our secure server, which will encode your credit card information and deliver it only to us. You'll know the information is protected when the closed-lock symbol pops into view in the lower right or left-hand corner of your screen while you are checking out. In addition, our website is verified HACKER SAFE and is checked every day.
Checks and Money Orders
Mail your check or money order to Living in Comfort 8020-B Queenair
Drive Gaithersburg, MD 20879. They should be made out to: FRW Enterprises,
Inc. Sales tax is not collected unless your purchase is shipped
to the state of Maryland.
Shipping Information
We ship within the contiguous U.S. only. Most orders are shipped between 24 - 72 hours after being received. If the item is not in stock, we will contact you to let you know and do our best to ship it as soon as we can. Living In Comfort will ship your items via UPS Ground unless specified otherwise. Shipping costs for every product can be obtained by using the shipping calculator on each product page. Additionally, you will see your total shipping cost when you enter your shipping address in the shopping cart.
Selecting either 1-day or 2-day shipping is a speedy way to get your order to you; however, it doesn’t mean you will receive your order in one or two days. Most orders that are placed before 2PM EST for in stock items, are shipped the same business day. However, next day air items are not guaranteed to arrive the next business day - if you need an item the next day, please contact us to make arrangments. Please keep in mind that there is no weekend delivery for 1- or 2-day shipping.
If an item is being shipped via truck the shipping charge will be clearly marked on the product description page. If your order is delivered to a remote or hard-to-reach location, there might be additional charges as determined by the freight company.
Refused merchandise will be charged for the freight charges both ways. In addition, due to costs involved, items that are shipped via Truck will be charged a restocking fee if refused.
If you have placed an order and want to check its status click here Contact us.
Return/Exchange/Cancellation Policy
At Living In Comfort, customer satisfaction is our number one priority. We will do our very best to satisfy every customer, every time - to the best of our ability. Please note that the following policies ensure that you only receive brand new, top quality items.
How to Return a Product
Unused merchandise in original condition (and in their original boxes or packages) may be returned for a product exchange or a product refund within 30 days of receipt.
Before returning an item (please refer to non-returnable product list below for items that can't be returned), you must get a Return Authorization number by emailing service@livingincomfort.com to ensure proper tracking.
Customers will receive a refund for the amount of the product not for the original shipping fee. Unfortunately, we cannot refund the cost of the shipping. Living in Comfort assumes the "ship to" costs ("free shipping") only on purchases that are not returned. A 15% restocking fee may apply when returning certain items.
Customers are responsible for shipping items back to us and shipping charges are not refundable. Our customer service representatives can give you additional shipping information.
Non-Returnable Products
Although the following items are not returnable, they are fully covered by the manufacturers' warranties. They cannot be returned because they are simply too large or too heavy, and in the case of personal-use items due to sanitary reasons. Additionally, any item delivered by truck cannot be returned.
Please refer to this list of non-returnable products before you make your purchase:
* Adjustable Beds, Mattresses, Mattress Pads and Mattress Overlays (Toppers)
* Air Conditioners and Air Coolers
* Breast Pumps, Nursing Bras and Skin Care Products
* Consumer Electronics
* Crib Bedding and Special Order Strollers such as Special Needs Strollers
* Cushions and Pillows
* Furniture and Special Order Seating
* Peg Perego Ridng Toys
* Shavers and Epilators
* Vacuum Cleaners and Cleaning Products
Damaged/Defective Products
Defective and or damaged items will be repaired or replaced at no charge. Claims for defective or damaged products must be made within 5 days of receiving your order so please open your package and inspect it carefully upon receipt.
After 15 days have passed, defective merchandise is under the manufacturer's warranty. Please read the warranty information enclosed with each product. If you should receive any item that is "defective on arrival", please contact us immediately and we will replace the item at our expense. Defective items will only be replaced for the same item.
If you have any questions concerning damaged, defective or missing items please contact service@livingincomfort.com
Cancellation Fee for Special Order Items
Special order and custom order items such as Glider Rockers, Special Needs Strollers, Adjustable Beds and Furniture items are subject to a 20% cancellation fee.
Please keep these considerations in mind when making your purchase. If there are any questions as to whether an item is returnable or not, please contact us.
Product Availability
All items on our website are subject to prior sale and availability. If an item is out of stock we will email you in a timely fashion. Any item that is listed as "In Stock" on our website is subject to prior sale and is not a guarantee that the item is available and is not a contract of sale. We reserve the right to cancel any order that we are unable to fulfill.
Living In Comfort is not responsible for typographical or other errors. Prices and availability of products are subject to change without notice. We attempt to have the latest and most accurate information possible on availability, policy and pricing but reserve the right to make changes as market conditions change.
If you have any questions or comments about this
website please contact our webmaster at:
webmaster@livingincomfort.com
Order Acceptance
Living in Comfort reserves the right to decline your order for any reason. Your electronic order confirmation does not signify the final acceptance of your order. It means that your order has been received. Although we make every effort to fill every order we receive, for various reasons we may not be able to do so. We also reserve the right to supply less than the quantity of any item ordered.
Site Use
Your use of this site and submittal of any purchase indicates your acceptance of these terms and conditions. FRW Enterprises, Inc. reserves the right to make changes to this site and these terms and conditions at any time. FRW Enterprises, Inc. makes no representation that materials on this site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal or not authorized. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Any claim relating to, and the use of, this site and the materials contained herein is governed by the laws of the state of Maryland without regard to conflict of law rules.
FRW Enterprises, Inc. shall not be liable for any failure to perform or delay in performing any of its obligations when such failure or delay is due to circumstances beyond its reasonable control including, without limitations, any act of God, war, strike, riot, fire, flood, earthquake, lock-out, late or non-delivery by suppliers, shortage or unavailability of materials, components or transportation facilities, or act, refusal to act, regulation, order or intervention of any governmental authority. FRW Enterprises, Inc. makes no representations or warranties of any kind with respect to products sold by FRW Enterprises, Inc.. Except as expressly stated herein, FRW Enterprises, Inc. disclaims all warranties expressed or implied, of any kind with respect to products sold on this site, including but not limited to merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to FRW Enterprises, Inc. arising from any product sold shall be the price of the product ordered. In no event shall FRW Enterprises, Inc. be liable for special, indirect, consequential, or punitive damages related to products sold.
Our Address
Living in Comfort
8020B Queenair Drive
Gaithersburg, MD 20879
866-765-8115
