Buying a mattress online is an easy process. Simply browse the online catalog, select the mattress that best meets your needs, go through the online check-out process and the mattress is on its way to you. Avoid crowds, bad weather, parking problems and all the costs associated with a shopping expedition.
However, some people are a bit hesitant about purchasing a mattress online. It basically boils down to an issue of customer support. Is this a company that will delivers on its promises? Is this a company that will be around in the future in case I have a question or encounter a problem with the product?
That is what distinguishes Indoors and Outdoors from many other online and offline stores. The founders have been in the retail business since 1980 and in e-commerce since 1996! They’ve served thousands of satisfied customers and continue to do so on a daily basis. They care about every single order and want to see the customer receive it intact and in a timely manner.
Other common questions our customers ask are:
Q: How can I be sure that the mattress I receive is actually the brand I paid for?
A: Every mattress comes with the official papers attesting to the authenticity of the brand.
Q: What if the mattresses is defective or damaged?
A: If the mattress is defective we will replace it during the first 30 days.
Q: What if I want to test out the memory foam concept to see if I like it?
A: Purchase a memory foam overlay to get a feel for it or buy a pillow.
Q: Do all mattresses you sell come with a warranty?
A: Yes. Although the warranty varies by brand, all of them are comparable and decent.
Q: What is the advantage of buying online?
A: Price. An online company has many cost advantages over a retail store. Most notably our smaller overhead, tighter marketing budget and streamlined sales system reduce company expenses. These cost savings are passed on to you.
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