Return/Exchange/Cancellation Policy
At Living In Comfort, customer satisfaction is our number one priority. We will do our very best to satisfy every customer, every time - to the best of our ability. Please note that the following policies ensure that you only receive brand new, top quality items.
How to Return a Product
Unused merchandise in original condition (and in their original boxes or packages) may be returned for a product exchange or a product refund within 30 days of receipt.
Before returning an item (please refer to non-returnable product list below for items that can't be returned), you must get a Return Authorization number from service@livingincomfort.com or 866-765-8115 (Monday - Friday 9-5 EST) to ensure proper tracking.
Customers will receive a refund for the amount of the product not for the original shipping fee. Unfortunately, we cannot refund the cost of the shipping. Living in Comfort assumes the "ship to" costs ("free shipping") only on purchases that are not returned. A 15% restocking fee may apply when returning certain items.
Customers are responsible for shipping items back to us and shipping charges are not refundable. Our customer service representatives can give you additional shipping information.
Non-Returnable Products
Although the following items are not returnable, they are fully covered by the manufacturers' warranties. They cannot be returned because they are simply too large or too heavy, and in the case of personal-use items due to sanitary reasons. Additionally, any item delivered by truck cannot be returned.
Please refer to this list of non-returnable products before you make your purchase:
* Adjustable Beds, Mattresses, Mattress Pads and Mattress Overlays (Toppers)
* Air Conditioners and Air Coolers
* Breast Pumps, Nursing Bras and Skin Care Products
* Consumer Electronics
* Crib Bedding and Special Order Strollers such as Special Needs Strollers
* Cushions and Pillows
* Furniture and Special Order Seating
* Peg Perego Ridng Toys
* Shavers and Epilators
* Vacuum Cleaners, Steam Presses and Cleaning Products
Damaged/Defective Products
Defective and or damaged items will be repaired or replaced at no charge. Claims for defective or damaged products must be made within 5 days of receiving your order so please open your package and inspect it carefully upon receipt.
After 15 days have passed, defective merchandise is under the manufacturer's warranty. Please read the warranty information enclosed with each product. If you should receive any item that is "defective on arrival", please contact us immediately and we will replace the item at our expense. Defective items will only be replaced for the same item.
If you have any questions concerning damaged, defective or missing items please contact service@livingincomfort.com
Cancellation Fee for Special Order Items
Special order and custom order items such as Glider Rockers, Special Needs Strollers, Adjustable Beds and Furniture items are subject to a 20% cancellation fee.
Please keep these considerations in mind when making your purchase. If there are any questions as to whether an item is returnable or not, please contact us.
