At Living In Comfort, customer satisfaction is our number one priority. We do our very best to satisfy every customer, every time - to the best of our ability. Please note that the following policies ensure that you receive only brand new, top quality items at the lowest allowable prices.
Unused merchandise in original condition (and in their original boxes or packages) may be returned for a product exchange or a product refund within 30 days of receipt.
Before returning an item , you must get a Return Authorization number by clicking here to ensure proper tracking. (Please note that some items are non-returnable. Prior to making your order, please be sure to check the non-returnable product list below for items that can't be returned.)
Customers will receive a refund for the amount of the product less the original shipping fee. Unfortunately, we are unable to refund the cost of the shipping. Living in Comfort assumes the "ship to" costs ("free shipping") only on purchases that are not returned. In addition, a 15% restocking fee may apply when returning certain items.
Customers are responsible for shipping items back to us, at their own expense. Our customer service representatives will be happy to give you additional information and advise on the best way to return an item.
Although the following items are not returnable, they are fully covered by the manufacturers' warranties. The reason they cannot be returned is that they are simply too large or heavy, and in the case of personal-use items, due to sanitary considerations. Additionally, any item delivered by truck cannot be returned.
Please refer to this list of non-returnable products before you make your purchase:
* Adjustable Beds, Mattresses, Mattress Pads and Mattress Overlays (Toppers)
* All Furniture including but not limited to: bedroom, living room, dining room, chairs & recliners
* Cushions, Pillows and all bedding products
* Special Order Seating
Defective and/or damaged items will be repaired or replaced at no charge. Claims for defective or damaged products must be made within 5 days of receiving your order, so please open your package and inspect it carefully upon receipt.
After 30 days, defective merchandise is under the manufacturer's warranty. Please read the warranty information enclosed with each product. If you should receive any item that is "defective on arrival", please contact us immediately and we will replace the item at our expense. Defective items will be replaced for the same item only.
If you have any questions concerning damaged, defective or missing items, please email us
Cancellation Fee for Special Order Items
Special order and custom order items such as Furniture, Lift Chairs, Glider Rockers, Special Needs Strollers, Adjustable Beds and Mattresses and other special-order items are subject to a 20% cancellation fee.
Please keep these considerations in mind when making your purchase. If you have any questions as to whether an item is returnable or not, please don't hesitate to contact us.